Privacy Policy

Effective Date: 15 July 2025
Website: https://www.novisweb.com
Operated by: NovisWeb (“we”, “our”, “us”)

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website or services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Identity and contact details: Your name, email address, phone number, and company name.

  • Business and project information: If you request our services, we may collect details about your website, digital assets, or project requirements.

  • Payment information: We do not store credit card details. Payments are processed securely through third-party providers.

  • Technical information: IP address, browser type, device type, operating system, and website usage data (via cookies and analytics tools).

  • Communication data: Records of interactions, including emails, messages, and feedback.

2. How We Collect Personal Information

We may collect personal information when you:

  • Visit or browse our Website

  • Fill out contact or quote request forms

  • Subscribe to our newsletters

  • Purchase a service or engage with us as a client

  • Interact with us via email, phone, or social media

  • Access our services via third-party platforms or integrations

We aim to collect personal information directly from you unless it is unreasonable or impractical to do so.

3. How We Use Personal Information

We use your personal information to:

  • Provide, deliver, and manage our services

  • Communicate with you, respond to enquiries, and provide support

  • Improve our Website and services

  • Send newsletters, updates, and marketing communications (you can opt-out)

  • Meet legal obligations and resolve disputes

  • Conduct internal business operations and data analysis

4. Disclosure of Personal Information

We may share your information with:

  • Service providers (e.g., web hosting, analytics, CRM, email marketing)

  • Payment processors (e.g., Stripe, PayPal)

  • Legal or regulatory authorities, when required by law

  • Other third parties with your consent

We will not sell your personal data to third parties.

5. Storage and Security

We store personal information in secure electronic environments using reasonable security measures, including:

  • Secure servers and password-protected systems

  • Encryption of data in transit (HTTPS/SSL)

  • Access controls to limit who can view or edit data

Despite these efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute data security.

6. Cookies and Analytics

We use cookies and similar technologies to enhance your experience and collect anonymous traffic data.

You can manage cookies through your browser settings. Note that disabling cookies may affect Website functionality.

We may use third-party analytics tools (such as Google Analytics) to better understand user behaviour and improve our services.

7. Overseas Disclosure

Some of our third-party service providers may store or process personal data overseas (e.g., in the United States or Europe). We ensure that these providers comply with Australian privacy obligations or equivalent safeguards.

8. Access and Correction

You may request access to your personal information or request corrections if it is inaccurate, out of date, or incomplete by contacting us via the details below.

We will respond within a reasonable time and may need to verify your identity.

9. Marketing Communications

We may send you promotional messages, service updates, or newsletters. You can opt out at any time using the “unsubscribe” link or by contacting us directly.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

11. Your Rights Under Australian Law

Under the Privacy Act 1988, you have the right to:

  • Know what personal information we hold about you

  • Access and correct your personal data

  • Withdraw consent (where applicable)

  • Make a complaint if you believe your privacy has been breached

12. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
📍 https://www.oaic.gov.au

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with a new effective date. Continued use of the Website indicates your acceptance of the updated policy.

14. Contact Us

For any questions, requests, or concerns about your personal information:

📧 Email: [privacy@novisweb.com]